Vinted Members Express Displeasure Regarding Sizing Updates

Vinted users have been reacting angrily after an update resulted in items being listed as the wrong size.

The second-hand shopping app has altered its measurement guidelines for women's and children's clothes without notifying every member regarding the update.

Digital Channels Response

Countless users and merchants have taken to social media stating that platform listings now display a different size category than originally posted because of the remapping.

The company said the new system was more in line with similar services.

They have suggested members to review their products and adjust the sizing manually if necessary, causing user dissatisfaction.

Size Classification Updates

Earlier, the sizes had both a single numeric size and a letter, such as S/8 or M/10.

The updated approach includes a letter and a range such as S/UK 8-10.

For certain items, the sizing has been recategorised - like an L measurement used to be a 12 but is now a UK 16-18.

User Stories

Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

Stephanie Gallen, located in Scotland, said garments she listed on Vinted with size 14 labels were appearing on the platform as size 20–22.

"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.

Required Changes

Another shopper, from Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".

"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she said.

Platform Context

The service features exceeding 100 million shoppers, comprising 18 million UK members.

It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.

This is not the initial instance where an unanticipated change to the app has proved unpopular: previously, the service retracted a modification regarding delivery choices due to shopper criticism.